Patient Survey

Patient Survey

We are not collecting your name or contact details in this survey. However, Grosvenor House Surgery is committed to protecting the privacy and personal data of individuals in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Your participation in this survey is voluntary, and all responses will be kept confidential. We have implemented appropriate measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. Access to your data is restricted to authorized personnel only, and strict confidentiality agreements are in place to ensure the protection of your information. The responses to this survey will be retained for three years.
1.Do you use Grosvenor house Surgery Online Patient Triage service that can be used to book an appointment, request a prescription or other related service?
2. Generally, how easy do you find it to use Practice Online Patient Triage service?
3. Why don’t you use our online Patient Triage service? (Please tick all that apply)
4. When was your last appointment at Grosvenor House Surgery?
5. Reflecting on your most recent appointment, were you satisfied with the time span between your request and the scheduled date?
6. Who did you have the appointment with?
7. How did the appointment take place?
8. Thinking about the reason for your last appointment, were your needs met?
10. If you order repeat medication, how do you submit your request? (Tick all that apply)
12. How helpful do you find the Reception team?
15. Currently, how well do you think the practice communicates with you about Practice news, events and important patient information?
16. Which of the following ways do you prefer to hear from Practice? (Please tick all that apply)
18. Did you know Practice has started its programme of Health Education and Engagement sessions for patients, which focus on particular areas of health and wellbeing?
20. Did you know Practice has a Patient Group (also known as a Patient Participation Group (PPG)) run by patients to represent you and collaborate with practice for improvements?
21. Overall, how satisfied are you with your current experience as a patient of Practice?
22. Thinking about your current satisfaction with Practice, how does this compare with last year?
It would be very helpful if you could complete this part of the survey. The information you give us will help Grosvenor House Surgery find out the range of our patients who are taking the opportunity to share their views. All the questions are voluntary and your answers will be completely anonymous and not used for any other purposes.
25. Please indicate your current age group:
26. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months?
27. Do you look after, or give help or support to, anyone because they have long-term physical or mental health conditions or illnesses, or problems related to old age?
Consent